The purchase
Your order reference, typeface, style and version. The version is in the included README.
Support & delivery
Let’s get your words working.
For a missing download or a problem with a font, contact us through the Well Met Type store or the support contact on your purchase receipt.
Your files
Find your download.
Payhip handles delivery. After a completed purchase, it provides a download page and an email receipt containing your download link. Use that page to save the ZIP, then extract it before installing.
- Check the receipt. Look in the email account used at checkout, including spam, junk and promotions folders.
- Check the payment status. A pending or failed payment may mean the order has not completed. Check before buying the same item again.
- Try the receipt link again. If you see an access error, reopen the download page in another browser. If it still fails or says no files are available, contact us.
Include your order reference and the email address used at checkout so the purchase can be located. Never send a password, payment-card details or a one-time security code.
Font support
A useful report helps us see it.
The setup
Your operating system and application name and version. For a website, include the browser and the page where the problem occurs.
The example
A short sample of the affected text, what you expected, and what happened. A screenshot can help; remove private client material first.
Before writing, check the installation checks and the product’s character sheet. If the question is about licence coverage, describe the intended use and how many people need the font files.
Problems, remedies & refunds
Tell us what went wrong.
For a defect, an incorrect download or a refund request, use the store contact link and include your order reference and a description of the issue. Under the font licence, a confirmed defect will receive an appropriate correction or remedy.
Nothing in the font licence or these help pages excludes or reduces mandatory consumer rights or remedies. Delivery, taxes, cancellation and any request for immediate digital delivery should be explained at checkout before you pay. Review those terms alongside the font licence.
Font purchases are digital downloads. Keep the receipt with your licence and the original package so your styles, version and user allowance are easy to identify.